Privacy Policy
Last updated: [OWNER TO CONFIRM: effective date]
EmberRise Pro ("we", "us") respects your privacy. This policy explains what personal information we collect through emberrisepro.ca, why we collect it, how we use and protect it, and the choices you have. We aim to follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
- Quote and appointment requests: your name, contact number, email address, service address and the message you write. These forms appear on our home, service, brand, area, contact and booking pages, and in the pop-up quote window.
- Request context: which page or form you used (for example "service page: gas fireplace repair") and the time of the request, so we know what you are asking about.
- Price estimator: your selections are processed in your browser. They are only sent to us if you choose to continue to a quote request.
- Analytics: if enabled, Google Tag Manager and Google Analytics collect usage data such as pages viewed, device type, approximate location and events like "quote submitted". We do not send your name, phone number, email, address or message to analytics.
- Browser storage: we store small flags in your browser (for example, whether the leaving-the-site reminder has already been shown this session). These contain no personal details.
We do not knowingly collect information from children under 16. We do not collect payment card details on this website.
2. How we use it
- To respond to your request, confirm availability and give you pricing.
- To schedule, perform and follow up on service you ask for.
- To keep records of work done at your address.
- To understand how the website is used and improve it.
- To meet legal, tax and safety obligations.
We do not use your details for marketing unless you have separately agreed to it.
3. Consent
By submitting a form you consent to us using your details to respond to that request. You can withdraw consent at any time by contacting us, subject to legal or contractual limits.
4. Sharing
We do not sell or rent personal information. We share it only with service providers that help us run the website, store form submissions, send email and manage scheduling, and only as needed for those tasks, or when required by law. Providers used: [OWNER TO CONFIRM: hosting, email and scheduling providers].
5. Where information is stored
Form submissions are stored in a secure cloud database operated by our website provider. Some providers may store or process data outside Canada, where it may be subject to the laws of that country. [OWNER TO CONFIRM: confirm data storage locations]
6. Cookies and similar tools
Analytics tools may set cookies to count visits and measure how pages perform. You can block or delete cookies in your browser settings. The website still works without them.
7. Retention
We keep request information only as long as needed for the purposes above or as required by law. Retention period: [OWNER TO CONFIRM: retention period].
8. Security
We use reasonable technical and organisational safeguards, such as encrypted connections (HTTPS) and access controls on stored submissions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights
You may ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details below. We may need to confirm your identity before acting on a request.
10. Changes to this policy
We may update this policy when our practices change. The "last updated" date at the top shows when it was last revised.
11. Contact
EmberRise Pro, 1900 Dundas Street East, Unit 202, Mississauga, ON. Privacy contact: [OWNER TO CONFIRM: name of privacy officer], [EMAIL ADDRESS].